Job Description

Job Summary: Event Staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wands, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests. Essential Duties: Greet and direct customers through the metal detectors and/or scan customers with metal detection wands. Performs searches of bags to eliminate restricted and unauthorized items. Politely yet confidently inform customers of the event rules. Verify tickets and credentials for events and facility access. May require scanning tickets, and assisting patrons to their seats. Responsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirits to leave certain spaces and scanning tickets and /or providing wristbands or stamps when needed. Assist with performing crowd control efficiently and professionally inside and outside the venue. Resolve problems, address complaints as they arise producing accurate and effective results, contacting management as necessary. Ensures lost and found items are turned in to the Guest Services 103 and documented accordingly. Interact with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest service level of care. Assist when appropriate with communicating guest and staff safety and emergency response procedures. Dependable and able to work scheduled shifts, and extended or irregular hours including nights, weekends, and holidays as needed. Other directives and duties that may be assigned by the supervisor or management. Required Qualifications: A minimum education level of a High School Diploma or its equivalency Year of related work experience preferred. Customer service is the focal point of this position. Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment. Follow oral and written instructions and communicate effectively with others. Remain flexible and demonstrate skills in customer relations, communications, problem-solving and adjust to situations as they occur without loss of composure. Ability to recollect, and quickly retrieve relevant information. Ability to maintain patron, employee, and company confidentiality. Ability to maneuver around the venue walk/sit/stand for extended periods including stairs. Ability to see, bend, grasp, move and lift materials and equipment up to 20 lbs. Able to on occasion, be exposed to adverse conditions including inclement weather, noise fumes, etc... Able to work evenings, weekends and holidays as needed according to venue schedule. Preferred Qualifications: Bi-lingual – English/Spanish a plus Additional Comments: ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor. TMCHR@T-Mobilecenter.com for applicants requesting reasonable accommodation. ASM Global

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