Job Description

Job Description

Job Description

WHO WE ARE
Headquarters: Cedar Rapids, IA
Position Location: Detroit, MI

CRST The Transportation Solution, Inc.
As a member of Team CRST, you’ll be part of one of the nation’s largest privately held transportation and logistics companies – this year celebrating its 70th anniversary. We offer services including truckload capacity, flatbed, transportation management, dedicated services, white-glove handling, team expedited and final mile delivery.

We drive over 158 million miles annually, thanks to the hard work of 4,000 drivers, a network of contractors and agents and support from 1,800 team members. Every mile reflects our tenacious commitment to over-deliver, exceed customer expectations and uphold the highest standards of safety and service.

CRST Dedicated Solutions
CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense.

The Role
The Fleet Manager is responsible for overseeing all aspects of a fleet of trucks. Their main task is to ensure the fleet is well-maintained, meets legal requirements, and is operated efficiently to maximize productivity and minimize costs. They are responsible for managing and developing relationships with drivers to increase overall driver satisfaction and to improve driver retention. They also work closely with drivers to coordinate deliveries and ensure they arrive at their destination on time. Communication, analytical, and organizational skills are essential to succeed in this role. This specific role will support our Home Depot partners.

Shift: Business hours are Tuesday - Saturday 4:00 am - 1:00 pm with Sunday and Monday off. Hours at the beginning for training and onboarding may vary.

Compensation: $53,274 - $85,285 Starting Wages (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Essential Duties and Responsibilities: 

• Driver Management – Oversee a team of drivers to ensure exceptional customer service delivery and fleet profitability
• Customer Service – Perform all aspects of dedicated customer support including load booking and service failure resolution
• Operational Planning – Manage daily scheduling of equipment and drivers to maximize utilization
• Cross-Functional Communication – Serve as liaison between customers, drivers and internal departments to ensure smooth operations
• Driver Relations – Build and maintain positive relationships with drivers to enhance performance and support retention efforts
• Authorization – Approve pay-related items in alignment with company policy
• Safety Compliance – Ensure all safety protocols and procedures are consistently followed
• Performance Tracking – Assist in the development and management of customized KPIs to monitor and achieve performance goals
• Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Required Qualifications:

• 1-2 years of experience in transportation/logistics
• 1-2 years of experience in dispatching

Preferred Qualifications:

• Associate’s degree
• 3-4 years of experience in transportation/logistics
• 3-4 years of experience in dispatching
• 3-4 years of experience with customer relationships

Ideal Experience & Skill Set:

• Complex Problem Solving and Critical Thinking
• Social Perceptiveness
• Judgement and Decision Making
• Operations and Monitoring
• Service Orientation
• Trouble shooting and Negotiation
• Dedicated Transporation Fleet Experience

Did You Know?

• CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
• We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
• CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

Work Location: The work location for each position will be decided during the hiring process, based on business needs and job requirements.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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