Job Description
Company Description
The New World Symphony (NWS) is a laboratory for generating new ideas about the way music is taught, presented, and experienced. Under the direction of Artistic Director Stéphane Denève, its unique fellowship program trains music school graduates for leadership roles in the field of classical music. Artistic excellence, connection to audiences, engaging communities and entrepreneurial activities are pillars of the experiential curriculum. NWS pursues its work in a Frank Gehry-designed campus that is uniquely suited to embrace the digital future, for education and artistic expression.
Job Description
POSITION SUMMARY:
Serving as a key member of the Front-of-House team, the House Manager works to ensure positive patron and guest experiences at performances and rental events held at New World Center by implementing all necessary Front-of-House activities and managing the organization's Volunteer Program.
DUTIES AND RESPONSIBILITIES
Front-of-House Activities Serve as manager on duty for assigned performances and events, assuming leadership responsibility for Front-of-House functions and executing all activities needed to provide a positive and safe experience for patrons and guests at performances and events
Prepare briefing and sign-in sheets for event staff and volunteers
Conduct pre-concert briefings when required
Lead and direct volunteers
Address any patron and guest issues or complaints
Assist with load-in/load-out of events
Handle any Americans with Disabilities (ADA) related requests or issue
Volunteer Program Administer aspects of the organization's volunteer program. This includes: Recruit and train new volunteers
Ensure adequate volunteer coverage for concerts and events (when required)
Monitor future resource needs for volunteers and seek additional help when required
Track volunteer hours and create reports
Develop and manage volunteer rewards program
Develop a continuous improvement training program for volunteers
Lead aspects of the docent program
Other duties and responsibilities include: Represent Front-of-House during client walkthroughs and meetings
Conduct guest tours in the absence of docents
Coordinate with other event staff (security, facilities, housekeeping, police, catering, etc.) on logistics for performances and events
Perform other job-related duties as assigned
Qualifications
EDUCATION AND EXPERIENCE Bachelor's degree and 1 to 3 years of customer service, event and/or volunteer management experience, preferably at a performing arts center; an equivalent combination of education and experience may be considered
KNOWLEDGE, SKILLS, AND ABILITIES Excellent decision making and conflict resolution skills
Ability to remain calm and maintain composure during challenging situations
Ability to interact positively and sensitively with a wide variety of personalities in various settings
Strong communication, customer service, and interpersonal skills
Superior time management and prioritization skills
High degree of organization and attention to detail
A collaborative and team-focused working style
Ability to work with minimum supervision
Ability to multitask and solve problems in a fast-paced environment
Proficient in Microsoft Office applications, knowledge of Tessitura desired
Fluency in English is required; fluency in Spanish is desired
Knowledge of ADA regulations
Passion for the mission of the New World Symphony and commitment to its values of community, respect, excellence, accountability and trust
PHYSICAL REQUIREMENTS Ability to stand for long periods of time and lift up to 25lbs
Ability to work a flexible schedule, including evenings and weekends
Additional Information
BENEFITS: NWS offers an excellent benefits package to eligible employees including medical, dental, vision, long and short term disability, life and AD&D, 401(k), generous paid time off and comprehensive flexible work arrangements program.
EEO STATEMENT : The New World Symphony is an equal opportunity employer. The New World Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. New World Symphony
Job Tags
Temporary work, Local area, Flexible hours, Afternoon shift,