Job Description

Job Description

Our client in the public sector is seeking a ServiceNow Developer with expertise in IT Asset Management - HAM and SAM and IT Service Management (ITSM) processes to enhance service delivery, asset lifecycle visibility, and compliance.

Duration: 1 year with 1 year extension option

Location: hybrid 2d/week Toronto

Responsibilities:

• Maintain and Develop the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Support end-to-end asset lifecycle tracking from procurement to retirement.
• Implement and manage asset normalization, license reconciliation, and compliance reporting.
• Assist in HAM /SAM Pro configurations including onboarding of publishers, models, entitlements, and reclamation rules.
• Support core ITSM modules: Incident, Change, Request, and Knowledge Management.
• Configure workflows, business rules, SLAs, and UI policies to align with organizational ITIL processes.
• Assist in integrations, automating service request fulfillment and incident resolution via catalog items and Flow Designer.
• Collaborate with support teams to improve MTTR, first-call resolution, and user satisfaction.
• Scripting capabilities using JavaScript, Glide Record, and Script Includes.
• Automation through Flow Designer, Business Rules, Scheduled Jobs, and Notifications.
• Additional Good to have: As Event management Module in ITOM is coming up this year
• Setup and tuning of Event Rules, Alert Rules, and Alert Correlation policies.
• Configuration of impact mapping and CI relationships for real-time health monitoring.

Requirements

• 5+ years of experience in ServiceNow ITIL processes, particularly in Hardware and Software Asset Management, Change Management, and Incident Management.
• Proficient in developing and configuring core module (e.g. Asset Management, etc.) and integrating ServiceNow with other enterprise systems.
• Expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Configuration of asset lifecycle stages (receive, deploy, maintain, retire).
• Integration of asset discovery sources to have the CMDB updated and healthy.
• Configuration of software models, entitlements, license metrics, and reclamation rules.
• Management of Asset Normalization and data compliance using Content Library and Normalization Data Services (NDS).
• Implementation of barcode/RFID integrations and automated stockroom workflows.
• Scripting & Automation: Scripting capabilities using JavaScript, Business Rules, Client Scripts GlideRecord, and Script Includes.
• Integration experience and Automation through Flow Designer, Scheduled Jobs, and Notifications.
• Experience in development of ServiceNow workflows and forms of various complexity (ranging from simple to complex) as required.
• Proficient in ServiceNow reporting and creating custom dashboards, performance analytics, and reports.
• Strong understanding of data governance principles and best practices.
• Proficiency in ServiceNow’s Development best practises.
• ServiceNow Certified Application Developer (CAD) is required.

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